Challenge
Persons with reduced mobility (PRMs) often experience unique challenges as compared to their able-bodied counterparts, including barriers to accessing traditional transport services. With regular fixed appointments to keep —work, social services, etc. — PRMs often rely on adapted, more individualised transport services, sometimes referred to as paratransit. Unfortunately, however, scheduling complex transport requests and respecting pick-up and drop-off times of PRMs within a traditional transport scheme, largely aimed toward able-bodied passengers, introduces complexities that can be also challenging for bus operators.
Solution
We designed an algorithm and system that considers this balance of timing and duration appropriately, taking into consideration that respecting PRMs pick-up and drop-off times must take precedence over travel time. We also enabled bulk pre-programming of repeat rides. This saves time and improves efficiency for operators and ensures a more reliable service for passengers.
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Log inTime period
Planning time
Less than 6 months
Implementation time
Less than 6 months
Implementers
Shotl Transportation
Service providers
Carris - Transporte Público de Lisboa
End users
Persons with Reduced Mobility (PRMs)